Refund Policy

Last updated: February 2026

Envoro aims to deliver reliable and professional waste collection and consultation services. This Refund Policy outlines the circumstances under which refunds may be considered.

1. Eligibility for Refunds

Refunds may be considered in the following circumstances:

Envoro cancels a confirmed service
Services cannot be delivered due to an error or fault on Envoro’s part
An incorrect charge has been applied

Where applicable, refunds will be processed to the original payment method within a reasonable timeframe.

2. Non-Refundable Situations

Refunds will not be provided in the following situations:

Site access is unavailable at the scheduled time
Access or safety requirements are not met
Materials differ from what was declared at the time of booking
Services are delayed or impacted due to site conditions outside Envoro’s control
Late cancellations or no-shows
Services have already commenced or been completed

3. Cancellations & Rescheduling

Requests to cancel or reschedule should be made as early as possible
Envoro reserves the right to apply cancellation or attendance fees where applicable
Rescheduling is subject to availability

4. Consultation Services

Waste management consultation services are advisory in nature. Refunds are not available once a consultation has been delivered.

5. Assessment of Refund Requests

All refund requests are assessed on a case-by-case basis in accordance with this policy and applicable Australian Consumer Law.

Nothing in this policy excludes rights under Australian Consumer Law.

6. Contact

For refund enquiries, please contact:

Envoro
Email: info@envoro.com.au
Location: Melbourne, VIC